All FAQs

Yes. We have a ton of options that are plant-based and/or meat-free. Take a look at the Nitty Gritty  details. Please don’t drool on it.

You can click over to our Nitty Gritty to see our low-gluten menu options. They do not include gluten-containing ingredients however there may be traces of gluten found due to the food handling process.

Our menu and processes are constantly evolving with the introduction of new ingredients. While we continue to separate gluten from non-gluten containing ingredients, our kitchens are open plan and our service is fast-paced, so we cannot guarantee there will be no cross-contact between ingredients during the food handling processes and on food preparation areas. We, therefore, do not use the term ‘Gluten Free’ on our menu.

You can see our Nitty Gritty information.

For any further allergen questions, please contact customerservice@rolld.co/nz

You can view our Nitty Gritty information here.

For any other nutritional questions, please reach out to customerservice@rolld.co/nz

Definitely. Check in with our catering crew here.

We don’t want anyone missing out on a fast, fresh Vietnamese feast. If you want to request a few adjustments, we recommend customising your order online. That way, it lands directly with our kitchen team. Schedule the order for pick-up. Then congratulate yourself on winning at life.

Absolutely. We get it – some days, you just want to binge Netflix and smash down a dozen Lemongrass Beef Soldiers with no pants on. Lucky for you, ‘deliver’ is practically our middle name.

Click here to order directly from us. Or hit up our mates at DoorDash, UberEats, Deliveroo and/or Menulog.

Our delivery fees vary depending on your location but as a general rule it’s $8 within 3km, $10 between 3-5km, $12 between 5-7km and $14 for 7-9km. Fees are automatically calculated based on location service mapping and cannot be altered.

For orders through rolld.co/nz or the Roll’d app, fill out our contact form here . Or call the store directly.

For issues on orders from a delivery partner – UberEats, DoorDash, Deliveroo or Menulog – you’ll need to contact them through their native app. Or get in touch online.

Yes. Sure can. Just choose the ‘Click & Collect’ option when ordering online here.

To ensure orders are made as fast and as fresh as possible, all delivery orders are sent directly through to the store. That makes cancelling a little challenging. We recommend calling the store directly to cancel an order. Find store details here.

If you want to cancel an order with a delivery partner (UberEats, DoorDash, Deliveroo or Menulog), check your confirmation email for the means to contact the partner directly. Just note that cancelling may incur a fee.

Good choice. We like you already. You can take a look at all our current opportunities over at our Careers page here.

Nice one, goal chaser. All Australian and global franchising details are over at Franchise.

For all press or interview requests, please submit a Media Enquiry here.

1. You register your interest. Our team endeavours to contact you within 48 working hours.
2. We attend an initial online catch-up to get to know you better and assist you with basic information about Roll’d franchising. You fill out an online application form and non-disclosure agreement.
3. Time to learn more about our franchise model and what it takes to become a Roll’d Franchise Partner while exploring suitable opportunities.
4. You have access to Roll’d Data Room which has all information that you need to conduct your own due diligence. Meanwhile, we assess your suitability as a Franchise Partner.
5. We send you an Offer to Franchise.
6. You accept the Offer and transfer a $10,000 deposit.
7. You attend an approval interview. Once successful, we grant you with a final approval.
8. We enter legal contracts.
9. You commence training while your dream store is under design & construction.
10. Store opening. Congrats! You’re officially a Roll’d Franchise Partner.

This is dependent on location, size and design your store and can range between $400k to $550k plus GST (NZD).

The Franchise Team will be with you from the start to assist you through the Roll’d Franchise process and over arching requirements until your store opens.

The Property team will get work with you to source the right location, lease requirements, shop build etc.

The Operations and Training team will support you in aligning with Roll’d process and policies as well as training and recruitment

The Marketing team will assist you with all aspects of marketing your franchise from local store requirements through to digital marketing.

The Roll’d Support Office Team will be with you the whole way from the moment you express interest through to the life time that are a Roll’d Franchise.